Yes, we offer a clear and fair refund policy. If a lesson is cancelled by the coach or there is a valid issue that prevented the session from taking place, you are eligible for a full or partial refund. All refund requests are handled on a case-by-case basis to ensure fairness
Can I reschedule a lesson?
Yes, you can reschedule any booked lesson directly from your student dashboard—provided it meets the minimum notice period (usually 12–24 hours before the lesson). Tutors appreciate timely communication, and we make rescheduling flexible for both sides.
How do I find a coach?
You can search for a coach using our smart filter system. Filter by language, price, availability, experience level, or teaching style to find the perfect match. Each coach profile includes an introduction video, reviews, qualifications, and lesson pricing—making it easy to decide who fits your learning goals best.
Will I be notified when the issue is resolved?
Yes. Once we’ve reviewed and resolved the issue, you will receive a confirmation email or notification through your dashboard. We appreciate your help in improving the platform.
How fast do you fix reported bugs?
We prioritize bug fixes based on severity and impact. Most minor issues are addressed within 24–48 hours, while more complex bugs may take slightly longer. Our team works diligently to ensure your learning experience is seamless.
I found a bug—what should I do?
If you notice something that isn’t working as expected, please report it immediately. Use our Contact Form or email info@fluencyeasy.com with a description of the issue, a screenshot (if possible), and steps to reproduce the problem. This helps our technical team identify and fix bugs faster.
Can I set my own availability?
Yes, absolutely. You have full control over your schedule. You can set your available time slots, manage upcoming bookings, and block off holidays or days off. The calendar system is flexible, making it easy to fit tutoring around your lifestyle.
How do I get paid?
Tutors are paid securely through the platform. After a lesson is completed and marked as delivered, your earnings will be available in your dashboard. You can withdraw funds using your preferred payment method. All payments are handled transparently, and we deduct a small platform commission to keep everything running smoothly.
How can I become a tutor?
To join as a tutor, click on “Become a Tutor” and complete the registration form. You’ll need to submit your qualifications, teaching experience, and a short video introduction. After submission, our team will review your application. Once approved, you’ll be able to create your tutor profile, set your availability, and start
How do I sign up?
Signing up is simple. Click on the “Sign Up” button at the top of the page. You’ll be guided through a quick registration process where you choose your role (Student, Parent, or coach), fill in basic details, and verify your email. Once your account is set up, you can begin exploring
Is Fluency Easy free to use?
You can browse tutor profiles, view course options, and explore the platform for free. Payment is only required when you book a lesson. We aim to make learning affordable and accessible, with a variety of price points based on tutor experience and lesson type.
What is Fluency Easy?
Fluency Easy is a modern online learning platform designed to help learners of all ages improve their English skills through personalized, 1-on-1 live lessons. We connect students with experienced and verified tutors from around the world, ensuring a fun, flexible, and effective learning experience—all from the comfort of your home.